[DeIng] Technical Issues
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 01, 2025 - 17:12 CEST
Identified - [DeIng] has technical issues.

No action is required by our customers.

Our interface for this particular bank will be unavailable until these issues are resolved.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks services become available again.

In case of ongoing errors or problems please contact
support@tink-germany.com.
Apr 01, 2025 - 16:37 CEST
[DeCommerzbank] Technical Issues Payment Initiation
Identified - [DeCommerzbank] has partial technical issues for Payment Initiation.

No action is required by our customers.

We see a high amount of payments being rejected by the bank. We have contacted the banks support and they are working on a solution.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks services are fully functional again.

In case of ongoing errors or problems please contact
support@tink-germany.com.
Aug 02, 2024 - 15:03 CEST
API Operational
Webhook Queue Operational
Database Operational
Website Operational
Banking Interfaces Operational
Customer support ? Operational
Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance on the network Apr 15, 2025 21:00-23:00 CEST

We would like to inform you that maintenance work will be carried out on our network on the following date:
Tuesday, 15.04.2025, from 09:00 p.m. to 11:00 p.m.
As part of the maintenance work there may be a unplanned short interruption of individual services in the first few minutes. If you have any questions please do not hesitate to contact us.
----------
Wir möchten Sie darüber informieren, dass am folgenden Termin Wartungsarbeiten an unserem Netzwerk durchgeführt werden: Dienstag, 15.04.2025, von 21:00 Uhr bis 23:00 Uhr
Im Rahmen der Wartungsarbeiten kann es in den ersten Minuten ggf. zu einer ungeplanten kurzen Unterbrechung einzelner Services kommen. Bei Rückfragen stehen wir Ihnen gerne zur Verfügung.
Posted on Apr 01, 2025 - 21:52 CEST
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
[DeCommerzbank] Degraded perfomance
Resolved - This incident has been resolved.
Apr 1, 08:35 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 16:51 CEST
Identified - [DeCommerzbank] has degraded performance.

No action is required by our customers.

Because of ongoing technical problems with the bank users may not be able to login or perform a successful transaction.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks services are fully functional again.

In case of ongoing errors or problems please contact
support@tink-germany.com.
Mar 31, 11:36 CEST
Mar 31, 2025
Mar 30, 2025

No incidents reported.

Mar 29, 2025
[DeDeutschebank / DeNorisbank] - Scheduled System Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 04:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 02:00 CET
Scheduled - [DeDeutschebank / DeNorisbank] has scheduled system maintenance on

[29.03.2025] from [02:00] CET to [04:00] CET.

No action is required by our customers.

Our interface for this particular bank might be unavailable during that period. After the maintenance window the bank interface should be available again.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks services become available again.

In case of ongoing errors or problems please contact
support@tink-germany.com.
Mar 28, 08:42 CET
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
[DeIng] Degraded perfomance
Resolved - This incident has been resolved.
Mar 25, 08:18 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 15:46 CET
Identified - [DeIng] has degraded performance.

No action is required by our customers.

Because of ongoing technical problems with the bank users may not be able to login or perform a successful transaction.

We might have to implement some changes in order to restore full functionality. We will do this as soon as the banks services are fully functional again.

In case of ongoing errors or problems please contact
support@tink-germany.com.
Mar 21, 14:47 CET
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Mar 20, 2025
[DeIng] New Banking Interface
Completed - The scheduled maintenance has been completed.
Mar 20, 20:00 CET
Verifying - We have successfully switched over the xs2a.RISK and xs2a.PAY products.

We will closely monitor the traffic to ensure that everything is working as expected. If you have questions or experience any issues please contact our support.
Mar 20, 09:16 CET
Update - We have successfully switched over the xs2a.API product.
Please note that due to the change existing bank connections with ING have to be synchronized again by active 2nd factor authentication of the enduser.

We will closely monitor the traffic to ensure a smooth transition. If no issues arise, we will proceed with the migration of other products tomorrow.
Mar 18, 09:04 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:00 CET
Scheduled - We would like to inform you that BaFin has granted ING an exemption from providing a fallback interface. Therefore, we will switch to the ING PSD2 API this week. The switch will be done in multiple stages for which we will provide updates.

Please note that after the changeover endusers may experience the following changes when using our services:
Existing bank connections have to be synchronized again by active 2 factor authentication of the enduser.

Customers with their own certificate were previously asked to go through the ING PSD2 registration process for new TPPs (Third Party Providers). This process should be completed. If you need assistance with the registration process, please contact ING directly (https://developer.ing.com/openbanking/contact/support). If you have questions or experience any issues please contact our support.
Mar 18, 07:53 CET
Mar 19, 2025

No incidents reported.

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